Orders for
test services shall be placed to Quality Assurance / Quality Control Center on
the Client letterhead. Orders submitted by regular mail, in person, or by
e-mail are accepted.
For first-time order, please
contact QA/QC Center staff (using contacts indicated below) to agree on the
test.
The order must
include the following:
1. Name of test
item (sample);
2. Name of the
parameter to be tested and the designation of the test method;
3. Quantity of
samples delivered;
4. Time of sample
delivery to QA/QC Center (sample to be delivered by Client);
5. Means of
communication preferred by Client for test results (regular mail, e-mail,
personally);
6. Client’s
contact person and contact details (phone number, e-mail address);
7. Client’s
consent to the application of the latest versions of test methods used in the
QA/QC Center for testing;
8. Statement by
Client of its guarantee to effect payment for test services within 15 days
after the relevant invoice;
9. Client's
details for invoicing;
10. Information
regarding the disposal or return of oil product sample remainder (at the
Client's expense). Public Company ORLEN Lietuva charges
EUR 34.40 (net of VAT) for the disposal of one sample.
Quality
Assurance/Quality Control Center cooperates with its clients and offers the
following services:
1. Analysis of
quality parameters of petroleum products, wastewater, soil, air samples using
the methods under QA/QC Center Price List;
2. Test results
are formalized by issuing test reports;
3. The QA/QC
Center applies a flexible scope of accreditation and if the agreed orders of
clients fall within the flexible scope of accreditation, the latest version of
the test method currently used by the QA/QC Center is applied to the tests.
Client is informed of the availability of the test reports with the
accreditation symbol;
4. Test reports
may be delivered to Client in person, by e-mail, or regular mail, as requested
in the specific order;
5. Where
requested by Client, Client may be allowed to witness the performance of the
ordered tests in the premises of QA/QC Center, by ensuring, at the same time,
non-disclosure of the tests performed for other clients;
6. Confidentiality
is guaranteed at all times. We commit not to disclose any information about our
clients and tests results of any samples delivered for testing;
7. If Client
wishes to disclose the results of the tests, Client must inform and obtain
consent from the QA/QC Center.
NOTES:
- Sample
remainders are not stored at the QA/QC Center;
- QA/QC
Center does not apply the decision rule for statement of conformity to a
specification or standard;
- The QA/QC Center carries out tests for test items
listed in the price list (no experimental tests are performed).